Position: Patient Transition Liaison (DischargeHUB)
Location: Remote and/or Seafair Capital office (St. John’s)
Employment Type: Full-time and Part-time roles available

About DischargeHUB:

DischargeHUB provides healthcare professional services dedicated to improving patient outcomes through innovative discharge planning initiatives. Our services streamline patient discharge management and care coordination processes, thereby improving patient flow, productivity, and system performance.

Role Overview:

As a Patient Transition Liaison, you will play a crucial role in supporting DischargeHUB by managing service requests, maintaining communication with stakeholders, and ensuring smooth transitions for patients from hospital to home. This role involves both administrative duties and direct interaction with healthcare providers, patients, and their families.

Key Responsibilities:

• Service Request Management:

  • Generate service requests via phone and email promptly based on incoming requirements.

  • Follow up on service requests to ensure they are addressed in a timely and efficient manner.

  • Liaise with agencies, vendors, and NLHS discharge facilitators to ensure service requests are prioritized and resolved.

• Communication:

  • Maintain open lines of communication via phone and email with stakeholders to keep them informed of the status of their service requests.

  • Address any concerns or issues raised by stakeholders in relation to service requests.

• Administrative Duties:

  • Maintain and update records of service requests, ensuring all data is accurate and up-to-date.

  • Coordinate with vendors, agencies, and clinical staff to streamline operations and enhance efficiency.

  • Participate in regular team meetings to discuss operational challenges and brainstorm solutions.

• Continuous Improvement:

  • Provide feedback on the service request process and suggest improvements.

  • Stay updated with the latest industry best practices to bring innovative ideas to the team.

• Procedural Documentation:

  • Document and maintain standardized operating procedures (SOPs) for all relevant tasks and processes within the operations department.

  • Ensure SOPs are accessible and understandable for all team members.

  • Regularly review and update SOPs to reflect any changes in processes or best practices.

  • Collaborate to ensure consistency and efficiency across all procedures.

Qualifications:

• Diploma or Bachelor’s degree in Healthcare Administration, Business, or a related field.

• Experience in service request management, customer service, or healthcare administration.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.

• Excellent problem-solving skills and a proactive approach to addressing client needs.

• Ability to analyze data and derive insights to inform decision-making.

• Familiarity with healthcare industry regulations and best practices is a plus.

Employment Terms:

• Full-Time Role:

  • Hours: Monday through Friday, with occasional evening and weekend shifts.

• Part-Time Role:

  • Hours: Flexible, coordinated with supervisor.

Additional Information:

• Location: Remote work environment and Seafair office (St. John’s).

• Policies: Adherence to Seafair Capital and NL Health Services policies and standards.

• Confidentiality: Maintain confidentiality of patient information and comply with privacy regulations.

Application Process:

Interested candidates should submit their resume and cover letter detailing their qualifications and experience to hello@branchinnovations.ca. Please indicate whether you are applying for the full-time or part-time role.

Closing Date: April 25th, 2025

Position Type: Full-time
Location: St. John’s, NL
Company: Branch Innovations, a Division of Seafair Capital

About Us
Branch Innovations is at the forefront of health innovation, dedicated to transforming care delivery through innovative solutions. Our focus lies in process innovation and bridging gaps between healthcare settings to ensure seamless transitions of care and better outcomes for participants. By collaborating with diverse stakeholders, including government, healthcare providers, and private organizations, we develop and implement impactful programs and technologies that address real-world challenges in healthcare.

Role Overview
We are seeking an entrepreneurial, self-starter to join our team as a Health Innovation Project Manager. This individual will lead complex projects in health innovation, managing every aspect from conception to successful implementation. The ideal candidate is skilled in change management and adept at translating vision into actionable results.

Key Responsibilities

• Project Management: Lead the planning, execution, and evaluation of health innovation projects, ensuring they are delivered on time, within scope, and on budget.

• Change Management: Develop and implement strategies to support adoption and sustainability of innovative solutions, addressing resistance and fostering engagement.

• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, government bodies, industry associations, and community organizations.

• Solution Implementation: Collaborate with cross-functional teams to ensure smooth integration of technology or processes into existing systems.

• Process Innovation: Identify and implement process improvements that enhance transitions of care between healthcare settings, addressing gaps to drive better participant outcomes.

• Data-Driven Decision Making: Use data to monitor project progress, measure success, and identify areas for improvement.

• Strategic Thinking: Identify opportunities for growth, partnerships, and scalability of health innovation initiatives.

• Team Collaboration: Work closely with a multidisciplinary team, providing leadership and clear communication.

• Team Building: Mentor and manage internal team members as needed, fostering a culture of collaboration, accountability, and continuous improvement.

Qualifications

• Education: Bachelor’s degree in business, healthcare management, engineering, or a related field. A master’s degree is an asset.

• Experience: Minimum 3-5 years in project management, with a strong emphasis on change management and/or healthcare implementation projects. Experience in consulting, product development and business model development considered an asset.

• Skills:

  • Exceptional organizational and time management skills.

  • Proficiency in project management tools (e.g., MS Project, Asana, or Jira).

  • Excellent interpersonal and communication skills.

  • Ability to analyze and interpret complex data to inform decision-making.

• Attributes:

  • Entrepreneurial mindset with a proactive approach to problem-solving.

  • Adaptability in a fast-paced, dynamic environment.

  • Strong leadership and team-building capabilities.

• Additional Requirements:

  • Valid driver’s license

  • Willingness and ability to travel up to 25% of the time or as required for specific initiatives

Why Join Us?

• Work on cutting-edge projects that directly improve health outcomes

• Join a supportive and innovative team passionate about making a difference

• Flexible work environment with opportunities for growth and development

How to Apply
Interested candidates should submit their resume and cover letter to hello@branchinnovations.ca.

Closing Date: January 5th, 2025

Join us at Branch Innovations and be part of shaping the future of healthcare!

Branch Innovations, a Division of Seafair Capital, creates solutions and catapults ventures to strengthen communities through better health, better business, and better impact. The division navigates diverse perspectives, branching into different domains to explore the possible in three core pathways:

·        Collaborative Development and Commercialization of Healthcare Solutions

·        Strategic Partnerships & Investment

·        Consulting and Knowledge Mobilization

The Position 

As an Innovation Officer, you will be an integral part of our dynamic Innovation Team. This role is designed for a highly motivated individual with a passion for innovation and technology, eager to gain real-world experience within an innovative business environment. Based in St. John’s, NL, the Innovation Officer will work closely and collaborate with all members of the Innovation Division to support various projects, initiatives, and commercial products within our portfolio.

Key Responsibilities

At Branch Innovations, we are guided by our core values of Explore with Intent, Be a Trusted Partner, Do Well, Take Care and Look Ahead. When we hire, we always seek individuals who represent these core values. Specific responsibilities for this role include:

·        Support development and articulation of product positioning and related assets

·        Research customer prospects and support go-to-market planning and broader marketing initiatives

·        Contribute to the creation of marketing materials and presentations

·        Engaging with stakeholders, reports and partners to gather information and analyze data to help inform business growth

·        Project management support

·        Support development of engagement-oriented training modules

·        Support product implementation and testing with prospective customers.

·        Other duties as required

Qualifications:

·        Currently pursuing an undergraduate degree in Business, Marketing, Communications, or a related field.

·        Technologically proficient.

·        Basic understanding of marketing principles and a keen interest in digital marketing trends.

·        Strong written and verbal communication skills.

·        Creative and analytical thinker.

·        Basic proficiency in Microsoft Office Suite; knowledge of graphic design tools is a plus.

·        Ability to work collaboratively in a dynamic team environment.

·        Organized and detail-oriented.

Area of Study: Business, Computer Science, Engineering, or a related field.

Location: St. John’s, NL

Hours of Work: 37.5hrs/week

Dates: Jan. 6 – Apr. 18